Anyone off the street can purchase a refurb unit from your stores, and no credit for loyalty or consideration that a $1300 unit should give me for than 25 months of use. When the Microsoft store advised me that it will cost me $509 to get a refurbished unit, as they do not do internal repairs, I was taken by an unpleasant surprise. I expected a longer life as I use only for pleasure writing and news reading. My struggle is this: I spent a great deal of my monies to get the Surface Pro. They may or not be still considering this, but being off on a medical leave due to my deafness, I am not in the decision at this point. As a Director of Sales with Lenbrook Canada, in Pickering ON, I asked our IT people to consider using the Surface Pro as our devices in lieu of the Lenova laptops that they purchase. The technician at your store advised me that there is a hardware issue that came about after an automatic update on Saturday April 14th resulted in a black screen that cannot be fixed.įor the past 2 plus years I have had no issues on my lightly used personal computer was nothing but a pleasure to use. I am sending this message on a 8 year old Dell Inspiron, which I resurrected today after leaving the Microsoft store in Yorkdale very dissatisfied on the news that my 2 ¼ year old Microsoft Surface Pro 4 is no longer working.
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